Privacy Policy

This Privacy Policy describes how Voqerixa d.o.o. ("Voqerixa", "we", "us" or "our") collects, uses, stores and protects personal data when you use the Voqerixa platform or interact with our website at voqerixa.com.

By submitting an access request or using the platform, you acknowledge that you have read and understood this policy.

1. Data Controller

The data controller responsible for your personal data is:

Voqerixa d.o.o.
Ilica 42, 10000 Zagreb, Croatia
Email: [email protected]
Phone: +385 1 5555 123

2. Data We Collect

We collect personal data in the following circumstances:

When you submit an access request via the contact form: name, email address, request type and message content.
When you contact the support team directly: any information you choose to provide in your communication.
When you use the platform: data you submit for analysis, dashboard interactions and platform usage activity.
Automatically: technical data such as IP address, browser type, device type and pages visited, collected via standard web server logs.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

To process and respond to access requests and support enquiries.
To operate and maintain the Voqerixa platform and user accounts.
To generate structured insights and analytical outputs based on data you submit.
To communicate with you regarding your account, requests or platform updates.
To maintain the security of the platform and prevent misuse.
To comply with applicable legal obligations.

4. Legal Basis for Processing

We process personal data on the following legal bases under the General Data Protection Regulation (GDPR):

Contractual necessity: to fulfil our obligations in providing the platform and responding to requests.
Legitimate interests: to maintain platform security and improve our services.
Legal obligation: where processing is required by applicable law.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy. Access request data is retained for the duration of the user's relationship with the platform and for a reasonable period thereafter for record-keeping purposes. Technical log data is retained for up to 90 days.

6. Data Sharing

Voqerixa does not sell or share your personal data with third parties for their own purposes. Data may be shared with service providers who assist in operating the platform, subject to appropriate data processing agreements. We may disclose data if required by law or court order.

7. Your Rights

Under applicable data protection law, you have the following rights:

The right to access the personal data we hold about you.
The right to correct inaccurate or incomplete data.
The right to request deletion of your data, subject to legal obligations.
The right to object to or restrict processing in certain circumstances.
The right to data portability where processing is based on consent or contract.
The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at [email protected].

8. Security

Voqerixa implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. No data transmission over the internet can be guaranteed as entirely secure; however, we take reasonable steps to protect the information we receive.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact

For any questions about this Privacy Policy or our data practices, please contact us at:
Voqerixa d.o.o., Ilica 42, 10000 Zagreb, Croatia
Email: [email protected] | Phone: +385 1 5555 123

Effective date: 1 January 2026